Managed IT

Your IT Department, Without the Payroll

Most small and mid-sized businesses can’t justify a full-time IT staff, but they still depend on technology every hour of the day. As a managed service provider (MSP), One-Stop gives you an entire IT team for one predictable monthly cost: the help desk your employees call, the engineers who keep your systems healthy and a partner who thinks ahead about what your business will need next year.

Already have an IT person? We work alongside them too, handling the day-to-day support and monitoring so they can focus on bigger projects.

Proactive, Not Reactive

We monitor your systems around the clock and fix most problems before anyone notices: a hard drive that’s starting to fail, a backup that didn’t finish or an update that’s overdue. Fewer surprises means less downtime, fewer frustrated employees and fewer emergency repair bills.

Everything Your Business Runs On, in One Plan

Managed IT brings together the protection and support that would otherwise come from several different vendors:

• Support: a help desk your employees can reach by phone, email or remote session, plus on-site visits when a problem needs hands-on attention.
• Security: antivirus and anti-malware, managed firewalls, email security and staff training to stop phishing before it starts. See Cybersecurity.
• Maintenance: 24/7 monitoring and scheduled patching for your servers, computers and network equipment.
• Microsoft 365: user accounts, licenses, email and security settings managed for you. See Cloud & Microsoft 365.
• Purchasing and lifecycle: we recommend, order, set up and securely retire your hardware and software, so you’re never stuck guessing which laptop to buy.
• Planning: each year, we review your technology with you and build a plan and budget for what’s ahead, with no surprise expenses.

Built Around Your Business

Every plan covers support for your users and devices, monitoring, patching and regular reporting. From there, we tailor your coverage to fit. We’ll walk through what you have today, learn how your team works and recommend the right level of coverage, from a single-person office to an organization with locations across Central PA.

A Team You Know by Name

When you call, you’ll talk with the same engineers who know your systems, your staff and your business. It’s the personal service of a small company, with the capabilities of a full IT department behind it. Remote or on-site, we’re part of your team.